Frequently Asked Questions

Pure Lab Chemicals is a leading supplier of high-purity research chemicals for scientific and industrial applications. We provide quality products for laboratory research, pharmaceutical development, and academic studies. Our team of experienced chemists ensures that all products meet the highest standards of purity and quality.

Yes, all our products are intended for laboratory research purposes only. They are not for human consumption, diagnostic use, or any other unauthorized applications. Researchers are responsible for ensuring compliance with local regulations and for obtaining any necessary permits or licenses for their work.

Our research chemicals typically have a purity of ≥99%. Each product comes with a certificate of analysis that provides detailed information about its purity, composition, and testing methods used. For specialized applications, we also offer ultra-pure formulations with purity levels up to 99.99%.

Yes, we offer custom synthesis services for research chemicals. Please contact our team with your specific requirements, and we’ll provide a quotation based on the complexity, quantity, and timeline of your project. Our R&D department has extensive experience in developing novel compounds and specialized formulations for research purposes.

We accept various payment methods including cryptocurrency (Bitcoin, Ethereum, and others), bank transfers, and Western Union. These options provide flexibility while maintaining customer privacy and security. All transactions are encrypted and handled with the utmost confidentiality.

You can place an order through our website by adding products to your cart and proceeding through the checkout process. Alternatively, you can contact us directly via WhatsApp, email, or Threema for personalized assistance with your order. Our customer service team is available to guide you through the ordering process.

Minimum order requirements vary by product. Some specialty chemicals may have higher minimum quantities due to synthesis complexity. Please check individual product pages or contact us for specific minimum order information. We strive to accommodate both small-scale researchers and large institutional clients.

Yes, we offer discounted pricing for bulk orders. Please contact our sales team with your specific requirements, and we’ll provide a customized quotation with competitive pricing for larger quantities. We also offer dedicated account management for bulk order clients to ensure seamless ordering and delivery.

Yes, we offer worldwide shipping to most countries. All packages are securely packaged with no external branding to ensure privacy and discretion. Shipping times vary by location but typically range from 3-10 business days. Some destinations may require additional processing time due to customs procedures.

Products are carefully packaged in chemically inert containers with proper sealing to ensure stability during transit. All packages are discreet with no external labeling that identifies the contents as chemicals. We use multiple layers of protective packaging to prevent damage and ensure product integrity during shipping.

Yes, we provide tracking information for all orders once they have been shipped. You will receive tracking details via email or through your preferred communication method. Our customer service team can also provide updates on your shipment status upon request.

In the rare event that a package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and arrange for a replacement shipment if necessary. Our priority is to ensure you receive your order in perfect condition.

Our products are intended for legitimate research purposes only. It is the customer’s responsibility to ensure that their purchase and use of our products comply with all applicable laws and regulations in their country or region. We do not sell to individuals under the age of 18, and we reserve the right to refuse service to anyone.

Yes, we provide safety data sheets for all our products upon request. These documents contain important information about handling, storage, and safety precautions for each chemical. We strongly recommend reviewing the SDS before handling any of our products.

Always use appropriate personal protective equipment (PPE) including gloves, lab coats, and safety glasses when handling chemicals. Work in a well-ventilated area, preferably a fume hood, and follow proper laboratory safety protocols. Never eat, drink, or smoke while handling chemicals, and always wash hands thoroughly after use.

Storage requirements vary by chemical. Generally, store chemicals in a cool, dry place away from direct sunlight. Some chemicals may require refrigeration or special storage conditions. Please refer to the product documentation or contact us for specific storage instructions. Always keep chemicals out of reach of children and unauthorized personnel.